European head of business processes and systems
If you want to lead APCs European process and systems development and be part of the companys future expansion this is the time to join!
We usually respond within a day
The primary purposes of this role are:
To lead the company’s performance by improving operational processes and the usage of the operational system Cargowise and side systems in order to drive.
- Operational excellence
- Business growth
- Higher productivity
- Customer engagement
The candidate shall appreciate the values of the employer: Quality and Service, Flexible and Personal, Trust and Integrity which together require attention to details, keeping the company’s flexible approach to its customers yet remaining focused on the market rules.
Key Tasks
System Management
- To ensure efficient support to local stations for standard core applications
- Establish SOPs and processes for utilization of standard applications and constantly review it for further optimization
- Project lead for operational software related projects e.g. upgrades of systems
- Champion of knowledge when it comes to operational systems both internally and towards customers, e.g APC core system Cargowise, customer facing system flowcontrol, purchase order management etc’
- Work together with key operational stakeholders and key IT stakeholders to drive development projects.
Operational Performance Management
- To ensure adequate standard of knowledge for users in the individual countries
- Identify training needs and provide the respective training to local super / key user as well as end user
- Develop and implementation standards and processes to ensure productivity, quality and customer satisfaction
- Monitor performance of information (sub-contractors, productivity, quality of service, data, incident mgmt) and initiate, implement and control corrective actions
- Work together with key operational stakeholders to drive development projects.
Customer Implementation Management
- Lead new account implementation in the local units for more complex business together with sales
- To work together with the Sales teams to evaluate customer requirements and to establish the right solution
- To work together with sales and operational teams to establish SOPs for more complex customers
- Customer application implementation management, to make sure customers can use the track and trace system, PO management system etc to keep customers strongly linked to APC systems.
Skills & Competencies required
- Strong knowledge in Cargowise IT systems, shipment module, PO module but also other possible modules
- Sound Freight Forwarding know-how in air / sea
- Strong affinity to IT solutions
- Process thinking
- Strong planning and organizational skills (prioritize, plan, assign and control)
- Capable to adjust to changing environment / requirements
- Passion to train people
- Decision-making capabilities and high accountability
- Customer focus (internal “customer”)
- Analytical and problem solving skills (Analyzing Referrals / Creative Thinking)
- Strong in network & relationship building
- Good communication & interpersonal skills
- Must be willing to travel
- Locations
- APC Stockholm, APC Göteborg, APC Malmö, APC Vantaa, APC Germany, APC Brussel, APC Oslo
- Remote status
- Hybrid Remote
About APC Logistics
SHIPPING MADE EASY
APC was founded with a strong belief in simplicity. Working with APC should make it easy for you to deliver. With us, it is easy to order, easy to document, easy to keep track of and easy to evaluate.
We truly believe in being a caring company. With us, you feel well taken care of, get the attention you deserve, and things are in order the way you expect them to be.
Sure, we make it easy for you thanks to our innovative logistics technology. Our solutions and our network are the cornerstone for guaranteeing short lead times and maximized delivery precision.
But technology means nothing without the commitment of dedicated people. It is good people who make the difference. Who get involved, find solutions and are available. People who care. Our people and culture are the core of our business and we are very proud of this fact.
We know what you're going through. Therefore, our philosophy is based on your needs. Finding your optimal solution. So you can be sure that your promises are kept and taken care of.
APC was founded in 1999, is headquartered in Hong Kong and has operations in eight countries with 17 offices and more than 300 representatives.
APC is a wholly owned group company within Nippon Express, with complete system and organizational integration.
Of course, we focus our efforts on what we are really good at - serving our customers with simple logistics solutions - and at the same time we are careful to take care of the world at large in the best possible way.
That is why we take responsibility for the impact we have on the prosperity and health of people around the world and to make a positive impression. For example, we strive to mitigate climate change by reducing greenhouse gas emissions from transport.
By participating in social initiatives, we contribute to solving society-based problems and developing society.
European head of business processes and systems
If you want to lead APCs European process and systems development and be part of the companys future expansion this is the time to join!
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